Last updated: January 2025
Company Name: SHASTRA CLOUD LIMITED
Registration Number: 78552433
Address:
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Email: support@mysafedeals.com
Response Time: Within 24 hours
For general questions, technical support, and account assistance.
Email: legal@mysafedeals.com
Response Time: Within 48 hours
For legal inquiries, privacy concerns, and Terms of Service questions.
Email: privacy@mysafedeals.com
Response Time: Within 48 hours
For privacy policy questions and data protection requests.
Email: support@mysafedeals.com
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 2 business days
For refund requests and billing inquiries.
Customer Support:
Emergency Support: Available 24/7 for critical issues
Response Times:
Website building, platform features, integrations, and technical issues.
Email: support@mysafedeals.com
Account creation, password reset, profile updates, and subscription management.
Email: support@mysafedeals.com
Payment processing, invoice requests, refunds, and subscription changes.
Email: support@mysafedeals.com
Terms of Service, Privacy Policy, legal compliance, and regulatory matters.
Email: legal@mysafedeals.com
For data protection and privacy-related inquiries, please contact our Data Protection Officer:
Email: privacy@mysafedeals.com
Subject Line: "DPO Inquiry - [Your Name]"
We are committed to protecting your privacy and will respond to all data protection requests within the required timeframes.
For urgent matters affecting service availability or security:
Email: emergency@mysafedeals.com
Response Time: Within 2 hours
This channel is reserved for critical issues only. Please use the appropriate support channels for general inquiries.
For official correspondence:
SHASTRA CLOUD LIMITED
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST, MONG KOK
HONG KONG
For legal documents:
Legal Department
SHASTRA CLOUD LIMITED
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST, MONG KOK
HONG KONG